Privcay Policy

We collect use and disclose information to render our services. Confidentiality is important to us, as we put professional secrecy at the centre of our client relationship. We use all information, especially personal information, in accordance with the highest ethical standards.

This Privacy Policy aims to help you understand our personal information collection, use, disclosure, and retention practices. 

By providing personal information to us you agree to the processing set out in this Privacy Policy as well as authorize Dspeck, its third parties and service providers to process your personal information for purposes set out below.

This Privacy Policy does not apply to, and Dspeck is not responsible for, any third-party websites which may be accessible through links from this website. If you follow a link to any of these third-party websites, they will have their own privacy policies and you will need to check these policies before you give any personal information to such third-party websites.

1. Who we are and what we do?

Dspeck innovative cleaning Services is a cleaning services provider in the Greater Toronto Area. Unless we notify you otherwise, Dspeck is the “data controller” and “responsible party” of your personal information, i.e., the organization who alone or jointly determines the purposes for which, and the way, any personal information is, or is likely to be, processed.

2. What personal information do we collect?

When visiting our website or use our secure portal or client portal, and when you communicate with us, we collect a certain amount of personal information about you.

We may collect and process different types of personal information while operating our business and providing our services. These include:

• Personal information such as first and last name.
• Contact information physical address, email address and telephone number.
• Personal professional information such as job title, employer, photograph and video or audio content.
• Marketing, communication preferences and related information such as meal preferences, feedback and survey responses.
• Financial information such as billing address, bank account and payment information.
• Services information such as details of services that we have given to you.
• Recruitment information such as your resume, your education and employment history, details of professional memberships and other information relevant to potential recruitment or association to or with Dspeck.
• Website usage and other technical information such as details of visits to our websites or information collected through cookies, your interaction with our online advertising and content and other tracking technologies.
• Information provided to us by or on behalf of our clients or generated by us while providing our services, which may, where relevant, include special categories of personal information (such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, health or sexual orientation, etc.).
• Where applicable, Records of consent given to us (date, time, means of consent), in circumstances where such consent is need for the processing of personal information; and
• Where we need Special Personal Information, it will happen in the ordinary course of business, in agreement with the applicable law and/or for a legitimate purpose.
• We do not knowingly collect information from children or other persons who are under 16 years old. If you are a minor under 16 years old, please do not provide us with any personal information without the express consent of a parent or guardian. If you are a parent or guardian and you know that your children have provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without verification of parental consent, we will take steps to remove that information from our servers.
• You cannot send us confidential information until we have confirmed in writing that we represent or act for you or your company or organization. Unsolicited emails sent to us from non-clients do not establish a lawyer-client relationship. They may not be privileged and, therefore, are subject to disclosure to third parties.

3. How do we collect your personal information?

We collect your personal information from yourself and during interactions with you, during providing services to you, and when you register for seminars, training, newsletters and from our website.

4. How do we use personal information?

We use your personal information to provide and improve our services to you. We also use it to meet our legal obligations.

We may use personal to provide our services and to conduct our business, to administer and perform our services, including to carry out our obligations arising from any agreements entered into between you and us.

To facilitate use of our websites and to ensure content is relevant and to ensure that content from our websites is presented in the most effective manner for you and for your device. 

For marketing, business development purposes to provide details of new services, 

For research and development purposes – analysis to better understand our clients’ services and marketing requirements and to better understand our business and develop our services and offerings. 

For employment purposes – to enable us to process applications for employment and to evaluate your suitability for any position for which an individual may apply at Dspeck.

To ensure that we are paid – to recover any payments due to us and where necessary to enforce such recovery through the engagement of debt collection agencies or taking other legal action.

To reorganize or make changes to our business – In the event that we undergo a reorganization (for example if we merge, combine or divest a part of our business), we may need to transfer some or all of personal information to the relevant third party (or its advisors) as part of any due diligence process or transfer to that reorganized entity or third party your personal information for the same purposes as set out in this Privacy Policy or for the purpose of analyzing any proposed reorganization. 

5. With whom do we share personal information?

We may provide your personal information to our service providers and partners. We may also disclose your personal information to fulfill a legal obligation or to enforce our rights.

6. How long do we keep personal information?

We will only keep personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Policy Privacy and to comply with our legal and regulatory obligations.

7. Where do we store personal information and international/interprovincial transfers?

Your personal information is currently hosted in Canada.

8. How do we protect personal information?

Information given to us is protected both during transmission and once we receive it by following accepted industry standards. We maintain appropriate physical, technical and administrative safeguards to protect personal information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal information in our possession. We have taken steps to ensure that the only personnel, under a duty of confidentiality, who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.

However, no procedure of transmission over the Internet, or system of electronic storage, is 100% secure. We cannot guarantee the security of any information you provide to us, and you do so at your own risk. We also cannot guarantee that the information may not be obtained, disclosed, modified, or destroyed by breach of any of our physical, technical, or administrative safeguards. If you believe personal information has been compromised, please contact us.

9. How do we use cookies and similar technologies?

For details of the cookies employed by us, please see our Cookie Policy, which forms part of this Privacy Policy.

10. How to contact us?

For any questions or comments about this Privacy Policy or personal information, to exercise any applicable rights, to make a complaint, or to obtain information about our policies and practices with respect to any service providers outside Canada, our Personally Identifiable Information Protection Officer can be reached by email at contact@dspeck.com 

11. How we may update this Privacy Policy?

We may change the content of our websites and how we use cookies without notice and consequently our Privacy Policy and Cookies Policy may change from time to time in the future. We therefore encourage you to review them whenever you visit the website to stay informed of how we are processing personal information.

This Privacy Policy was last updated December 2022.